Voucher duration. Vouchers are valid for a period of 12 months from the date of issue. Cannot be redeemed after expiry date.

 

Use of multiple vouchers. Only one gift voucher can be used per course booking.

 

Use of promotional deals. Promotional deals, special packages, and discounts cannot be used in conjunction with gift vouchers.

 

Email vouchers. Email vouchers shall be provided free of charge to the email address provided at point of purchase.

 

Postal vouchers. There are additional costs associated with provision of a postal voucher. Such costs are added to the voucher cost and shall be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift voucher.

 

Voucher redemption. Services must be pre-booked. Vouchers can be redeemed by phone or in person only. There is no option for online or email redemption. Redemption contact details are provided on the voucher.

 

Refunds. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges). No change or credit given in the event that the voucher value exceeds the total cost of the course – for example where a $100 voucher is used to purchase a $95 bill.

 

Monetary vouchers. Monetary vouchers can be used for part or full payment of the bill. If the bill cost exceeds the amount of the gift voucher, the balance must be paid in full. Event vouchers cannot be converted to be monetary vouchers.

 

Event vouchers. Event vouchers can only be redeemed against the specific event type for which they were purchased. For example, a 1hr karaoke voucher cannot be used towards the cost of a meal.

 

Table availability. We do not guarantee that certain tables or courses will be available on booking. Tables are only secured once a booking has been confirmed, so it is recommended that you book as early as possible to avoid disappointment.

 

Transfer. Vouchers are non-transferable and cannot be exchanged for cash.

Lost or stolen vouchers. Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.

 

Cancellation. In the unlikely event that a booking needs to be cancelled by us, a new gift voucher shall be issued and shall be valid for a further 2 months. In the event that a booking is cancelled by a voucher holder no refund shall be given.